Terms and Conditions

Prologue
The user shall be considered to agree with “Term and Conditions” of Shenzhen Hang Lu Travel Technology Co., Ltd. (Flightroutes24, FR24 in below) when an application form has submitted to Flightroutes24 Trading Platform (FR24 B2B in below) via https://www.flightroutes24.com.

Before registration on FR24 B2B, the user should agree to and fully understand all clauses, especially for the clauses in bold format or highlighted with underlines.

Flightroutes24 holds the right to amend clauses and publish updates of this Terms and Conditions on FR24 B2B for users to review.
User Registration and Account Security

Registration Requirement

User Acceptance: the user is carrying with full civil right or it’s legal representative agree to register for an account to use FR24 B2B and all relevant services provided by FR24. If not, FR24 remains the right to reject the registration, terminate the use of user account and refuse to accept registration of the user under any occasion.

Registration Procedures

User agrees to provide all valid personal information, including email address, name and all relevant information, for registration of FR24 B2B account and setting password. The user is required to guarantee the reality ,integrity and accuracy of all given information to FR24. If any given information has been changed, the user is required to update on FR24 B2B.

FR24 remains the right to check account’s information randomly. Only when an account has passed the examination, user will gain the access to browse FR24 B2B.

Account Security

User should be responsible for keeping account and password properly after registration on FR24 B2B. The user will take full responsibility for any behavior and activity and use of the account.

User is not allowed to give, transfer, lease, lent the account to any third party without permission of FR24. FR24 holds the right to suspend use of the account when FR24 consider the account is using by any third party.

FR24 remains the right to suspend an account when information of the account is considered to be untrue, invalid or incomplete by technical examination or manual inspection.
Services and Policies

FR24 Services

FR24 will provide users with the flight and hotel search, booking and other services. Users can check the detailed content of service on the website of FR24.

FR24 promise to provide all necessary consultative services to users within office hours published on FR24.

Service Regulations

User agrees to obey all laws and regulations of People’s Republic of China. User is not allowed to violate laws and harm FR24 or any third party by improper use of FR24 B2B, which includes but is not limited to send or receive harmful information; send or receive illegal speech; illegally access or misuse FR24 company information like email tiles; launder money, steal business secret and personal information; disturb normal operation of FR24 B2B, hack to the systems of FR24 or National Information Security System.

FR24 remains the right to delete information or suspend the account due to violations and all non-authorized or illegal activities on FR24 B2B. The user shall take full responsibility for all his behavior and speech and must compensate for damage caused by it.

User shall obey the Trading Rules and all relevant rules and policies in this Terms and Conditions when trading on FR24 B2B.

FR24 remains the right to make rectification to all the information displayed on FR24 B2B when finding obvious mistakes of them.

If user has not used his account to log-in to FR24 B2B formore than 1 year, FR24 remains the right to suspend the account with written notice to the user.
Trading Rules
User promises to follow and obey all trading rules as following:

Browsing Trading Information

User shall read carefully with all trading information when making a deal on FR24 B2B, including but not limited to effective dates, time, change and refund policies. Only when the user accepts all requirements mentioned in the trading information, he can click to continue purchasing.

Confirmation of Trading

All confirmed orders by user shall be considered as the user fully understand trading information, agree to and accept all trading regulations of FR24.
User Information Protection and Authorization
FR24 pays high attention to protecting user's individual information, FR24 B2B will directly or indirectly interact with users, thus, the policies of collecting, using and protecting users’ individual information by FR24 B2B are specified in Privacy Policy, please carefully read it.

For the better use of FR24 B2B, user shall authorize FR24 to use information provided or generated during usage to FR24 and any relevant service providers.
Breach and Disposal of Flight Business Users
Following users’ behavior shall be deemed as a breach of this Terms and Conditions:
User violates the relevant laws and regulations when using the airline services.
User violates this Term and Conditions or violates supplementary agreement.
If you violate the rules of the Flightroutes24 B2B platform and the rules of the airline's and its ticketing office’s, you are considered to be in breach of contract.

The user must strictly comply with all regulations of each airline regarding PNR modification, cancellation, etc., and strictly prohibit the use of the Flightroutes24 B2B platform, system or manual price quoting for "pulling the seat", "making hidden city bookings", etc., otherwise, if this causes any loss, the user shall bear full responsibility, and Flightroutes24 has the right to directly stop the services and operation of the ticket with direct evidence, and not to refund any fees to the user. Flightroutes24 will provide specific proof to the user, and the user will be deemed to bear the fine and additional losses of the airline if no objection is raised.

The user’s violation includes but is not limited to

- Holding a seat on a flight, even after the airline has cancelled the segment, and not removing it before the aircraft departs.

- "Origin and Destination abuse": i.e. On a flight from Sydney to London that goes through Dubai, holding in space in the lowest fare class from Sydney to Dubai, and holding in space in the lowest fare class from Dubai to London, instead of looking at the available fare levels for the entire single journey length.

- Booking additional sectors within an already ticketed PNR.

- Booking a separate, short, unrelated flight at the end of a large itinerary, causing the GDS to price the fare with a notably lower fuel surcharge.

- Rebooking and ticket reissue not completed at the same time, or within a set time frame.

Failure to comply with the operating rules of Flightroutes24 B2B platform is considered as a breach of contract by the user, and Flightroutes24 will not bear the responsibility caused by it.

Flightroutes24 will send notifications and various information to users in the form of messages via the platform or emails, SMS, etc. The system will automatically notify users of abnormal situations to the platform message center. Users must ensure that they check the message notification in time and deal with it in time. After the user receives the message, all adverse consequences caused by improper handling shall be borne by the user.
For all airline tickets requiring a deposit (including but not limited to group tickets), even if the tickets are not issued, cancellation of the seat will result in a loss of deposit, which will be borne by the user.
After the ticket is issued, if the ticket is cancelled, refund fee and Flightroutes24 handling fee will be charged in accordance with the airline regulations.
The ticket is subject to the regulations of the airline. If the ticket is changed/refunded in accordance with the airline regulations, Flightroutes24 will assist the user to do follow-up services for the ticket issued by Flightroutes24. Flightroutes24 has at least 2 hours delay due to the time difference between domestic and foreign offices of the airline, so it cannot accept the emergency post-ticketing business inquiries and the emergency cases can be handled by offices of the airline company itself.
For cancellation of the return trip of interlining and round-trip ticket, each trip will be according to the one-way price. The specific refund amount is subject to the airline refund.
The quoted amount is the refundable amount of tickets audited by Flightroutes24, whether the ticket is refundable and whether there are additional charges, are subject to the written notice and audit results of the airline and relevant officials.
When handling refund and change of the ticket, the airline company will request passenger-related information according to the situation. In this case, the user is obliged to cooperate with Flightroutes24 to provide the passenger's supporting documents and information required by the airline. If the user refuses to cooperate, Flightroutes24 will not be responsible for any liability resulting from failure of the refund or change.
User should be fully responsible for any damage caused to Flightroutes24 and affiliate companies by user’s behavior and misuse of FR24 services including indirect economic loss or reputation ruin, compensation to third parties, reconciliation fee, attorney fee, or any other legal costs. If any damage caused by the user is subject to the rights of the third party, FR24 and affiliate company may meet the obligation to compensate the third party then recover all the losses from the user.
Breach and Disposal of Hotel Business Users
The user shall be deemed to have breached the contract under any of the following circumstances:
use FR24's service in violation of the provisions of relevant laws and regulations;
in violation of this agreement or the supplementary agreement of this agreement.
Any violation of the provisions of the FR24 platform and the hotel's distribution regulations shall be deemed as a breach by the user

If the user's behavior causes losses to the FR24, the user shall make compensation and the FR24 has the right to deduct the performance bond. If the user commits a crime, FR24 shall cooperate with the public security bureau to investigate the criminal responsibility and immediately terminate the user's use of FR24 services.
users shall be in accordance with the requirements for FR24 and FR24's recognized distribution channels for distribution, shall not violate the agreed cooperation terms, do anything without authorization including changing distribution channels.
users provide hotel net prices to sales channels on the Internet, in violation of the FR24 external price limit for external channels.
users who instigate, encourage or join with other users to place or swipe orders maliciously, including but not limited to providing false information, false orders, repeatedly placing and cancelling orders.
users intentionally damages the image and interests of the FR24/FR24’s affiliate/partner company.
user does not have the relevant qualification or corresponding ability to perform this agreement, or suffers from government punishment, media exposure, large customer complaints, etc.
without consent in writing of the FR24, users in the name of the FR24 (including but not limited to, use FR24 trademark, trade name, company name) is engaged in the business activities.
the user discloses the details related to the cooperation between the two parties (including but not limited to the cooperation between the two parties, pricing policies, sales policies, customer lists, purchase links) to third parties in any way without the written consent of FR24.
under no circumstances shall the user place the FR24 hotel products on media sources containing the following content.

a. Promoting pornography, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

b. Promoting any illegal, harmful, national security-hazardous, threatening, defamatory, harassing or other offensive behavior.

c. Contains other contents in violation of Chinese laws and regulations.

If the user fails to comply with the operating rules of the hotel on the FR24 platform, the user shall be deemed to have breached the contract and FR24 shall not be liable for such breach
users does not check in on the reserved check-in date and does not cancel the reservation in advance (i.e., does not check in as scheduled), the reservation fee will not be refunded and the user will be responsible for such loss.
the user is in compliance with the cancellation policy before the booked check-in date, he/she can cancel for free/deductible according to the cancellation policy of the hotel, and the loss will be borne by the user for the expenses incurred by deductible cancellation.
users changes the check-in date, room type, check-out time or other matters of a confirmed order, without FR24’s confirmation, the loss arising from the aforementioned action shall be borne by the user.
in the event that the confirmed order cannot be accommodated, the user shall bear the cost of any other measures taken by the user if the user does not contact FR24 and wait for the final confirmation in time.
FR24 and hotels has specified the hotel distribution channel limit, if there is still an unknown source of order, FR24 and the hotel reserves the right to refuse the user, and the loss shall be borne by the user.
The hotel will request guest to providerelated information in the situation when processing the order change or cancellation. In this case, the user is obliged to cooperate with the FR24 to provide the guest’s relevant proof and information required by the hotel. If the user refuses to cooperate, FR24 would not be responsible for any liabilities resulting from any change or cancellation of the relevant order.
Force Majeure
Neither party shall be liable for any loss caused by delay due to war, earthquake, lightning strike, flood, fire, epidemic, infectious disease, quarantine, government action, hacker attack, technical control by telecommunication department or other force majeure that prevent the parties or the hotel or airline company from performing the agreement as agreed. The affected party shall notify the other party by fax or email as soon as possible after the occurrence of force majeure.
Alteration, Suspension and Termination of Services
If network service needs to be suspended or altered because of maintenance or upgrade of system, FR24 will notify users in advance by publishing posts on the bulletin board on FR24 B2B. FR24 shall not be liable for any loss due to the user’s failure of checking the notification.

User agrees that FR24 remains the right to change its services and decide to give authorization to a third party on behalf of FR24 to provide services. There is no obligation on FR24 to be responsible for the change or alternation.

User fully understands and agrees that FR24 remains the right to decide its own strategy. After making decision of suspending some service, for users generating the orders, FR24 will notify trading parties and decide whether to close transaction orders based on agreement of trading parties.
Modification and Termination of this Terms and Conditions
Modification of this Terms and Conditions
FR24 can from time to time modify this Terms and Conditions and its supplementary agreement according to change of laws and regulations and requirement to protect the interest of consumers. FR24 will announce in accordance with the procedures and methods of law. As user continues to use services of FR24 after the modification being effective, user agrees to accept any modification of Terms and Conditions and its supplementary agreement. If user does not agree to the modification, the user shall stop using services of FR24 since the effective date of modification.

Termination of this Terms and Conditions
FR24 remains the right to suspend the account based on this Terms and Conditions. This Terms and Conditions terminates on the date of suspension of an account.

FR24 has the right to terminate its services. This Terms and Conditions terminates on the date when FR24 terminates its services in accordance with legal procedure.

After termination of this Terms and Conditions, there is no obligation on FR24 to provide any services to users or continue to perform any duties including but not limited to keeping any information of user account and forwarding any messages unread or sent before.
Applicable Law and Jurisdiction
This Terms and Conditions enters into force, interpretation, revision, supplement, termination, execution and dispute settlement according to applicable laws in People's Republic of China; if there is no reference to the relevant provisions of the law, business practices and / or industry practices are applicable.

Disputes arising from the use of FR24 services shall be settled by negotiation between FR24 and the user. When negotiations fail, any party may file a lawsuit to the local court where FR24 is located.

Intellectual Property Rights

The copyright of all contents on the websites of Flightroutes24 and its affiliates, including but not limited to text, images, graphics, tables, animations, programs, software, data, and so forth, shall be enjoyed by Flightroutes24 and its affiliate individually or collectively.

Flightroutes24 enjoys the intellectual property rights with regard to all of its products, technologies, and programs. The terms "Hang Lu", "Flightroutes24", "Flightroutes24.com" and other associated designs and logos are referred to the registered trademarks of Flightroutes24.

Without Flightroutes24's prior approval,conducting address scanning, network port scanning, operating system probing, and any other form of infringment behavior is prohibited on Flightroutes24's website and system.

Utilizing any of Flightroutes24's intellectual property rights without its prior consent is forbidden, which includes but is not limited to copying, monitoring, disseminating, displaying, mirroring, uploading, downloading, duplicating, citing, and linking all or a portion of the website's content illegally, otherwise,Flightroutes24 and its affiliates reserve the right to pursue the legal responsibilities of the infringers.

Date of Publication: September 15, 2023